Add service - Add product

This user guide shows you the steps to order products online. This Add Product user guide shows you the steps to browse our product catalog by category to request additional service:

Scope:

• Global 
• Any Product

Examples:

• Add another location of Internet dedicated
• Add a long distance line
• Request service at your new office
• Add a global location for Private IP
• Add a security service

Benefits

• Saves time
• Global capability
• All products & services can be ordered online
• Offline quotes can be viewed online
• Quicker quotes

 

1.  Log into the Verizon Enterprise Center with your user ID and password.

2.  Hover on Orders and click on Add service under Create an order request.. On the Verizon Enterprise Center home page, you can also click on Add service in the Orders pod for the same option to create an order.

3.  Your order has four steps: Request type, Service details, Request details and Review & submit.
To choose Add Product, click on Browse product catalog. 

4. Browse Verizon’s product catalog by category and request additional service. In this example, CPE was chosen.

5. Select your Contract ID and input the address for which you want new service (image 1). If you only have one Contract ID, it will pre-populate.

6. When you enter your address, the system may or may not find your address.  If it finds the address, select it and it will appear as (image 2). 

7.  If the address is not found, click on the Enter a new service address link, below the address field (image 1).

8.  In the Add new location pop-up (image 2), manually add your custom “Location name” and address for this order request.   

9. Provide activity details.  Click Proceed to delivery details.  

10. Enter delivery details.  At the end of the details, click Proceed to contact information. Verizon will make every effort to have the service ready on your requested date. A committed delivery date will be provided during order processing.

11.  Click Proceed to contact information.  You can also save the order request and return to it later. To return to the order, hover over Orders and click Saved Requests under Status.  

12.  Enter contact information and click Proceed to billing information. 

13.  Click Proceed to billing information. You can also save the order request and return to it later.

14.  Enter billing information. Click Proceed to review & submit. 

15.  In Review and submit, scroll down the page to review all the order request information. Click on the pencil icon to edit a field.  

16.  At the bottom of the Review & submit page, click on Submit order to place your order. Once submitted, you can track your order by hovering over .Orders > Pending Orders

17.  After you click Submit, you will see a message that gives you your request number, and you will receive an email confirming your order that includes a pdf file of your order details.  Next, you will be asked to review and accept your quote.

18. Track orders online by hovering over Orders and click on View all under Status.

19. You can view your quote online by hovering over Orders and clicking on All quotes under Digital quotes. You can click on the Request ID to view the quote.  While your quote is in progress, there are status phrases to direct your actions online, as shown below under Status.  Once the quote becomes an order, the status changes to ‘Order initiated” and you can click on it to view your order status.

Note: Click here to view guide for Check your order status,
Click here to view guide for View and accept your online quote.

20. The quote displays as a digitized version of the PDF file. To accept the quote, select Accept quote. This alerts the representative who prepared the quote that you have accepted the pricing and they can proceed to prepare the contracting portion, as required. To request a change to the quote such as a new speed or feature, select Request changes and briefly describe the change.  This alerts the representative who prepared the quote to make the change and send an updated quote, accessible via a new email and online by hovering over Orders and clicking on All quotes under Digital quotes.