Change my existing service

Introduction

This user guide will show you the steps to make a change to an existing service – including changes such as:

• Changing a parameter
• Adding or removing a feature
• Upgrading or downgrading a service
• Adding another voice or toll-free line

Some examples include:

• A site with a 50Mb Private IP port needs to be upgraded to 100Mb
• Change the calling plan for a long-distance service
• Change the VPN name on the Private IP service  
• Add another business line

All locations globally

Requests for orders can be made for any location globally for users who have a user role eligible for placing orders. Inventory display will be dependent on the accounts in your user profile. If some inventory does not appear, an account may be missing from your user profile. Your account manager can assist in updating your profile.

1. Log in to the Verizon Enterprise Center with your user ID and password.

2. Hover on Orders and click on Change service under Create an order request.. On the Verizon Enterprise Center home page, you can also click on Change service in the Orders pod for the same option to create an order.

3. To start, you first identify the service(s) to be changed. 

In Identify your service, search for the service to work with by entering an existing service identifier, location name, service address, or location ID, which can be found on your invoice and then click Search. Examples of service identifier are found in View examples & hints.  Or you may click Select from inventory to route to a full listing of all inventory in your profile.

Requests previously saved, but not submitted, can be found by clicking on Saved requests next to the search bar.

Note: the info icon  indicates helpful information. 

4. If no service details are found for the entered value, verify the information entered and correct it as necessary. If entered correctly, check I entered the Service Identifier correctly. This will display fields to complete so that a Verizon representative can validate the information and fulfill your request.  

Note: If the service identifier is not found, its associated billing account number may be missing from your user profile. Please contact your Verizon representative or company point of contact to add these accounts to your profile to support future requests.

5. The service details will display according to the search parameter used. Select the service you would like to include in the change order request. To include all, check the box at the top. 

Note: The chain link icon . shows these services are tied together in a grouping. The Association field explains how they are connected.

6. Next, choose the activity type based on the service name selected.  Upon selection of the activity, choose Continue to complete request details.

7. The action selected will prompt you for applicable information on the next screen, Request details - Activity details.  For some services, the current configuration details display and you identify the one or more fields to change. For other instances, you will be provided a comment box to describe what you need in your own words. Click on Proceed to delivery details

8.  Enter delivery details. Verizon will make every effort to have the service ready on your requested date. A committed delivery date will be provided during order processing.  At the end of the details, click Proceed to contact information. You can also save the order request and return to it later.  To return to the order, hover on Orders and click Saved requests under Status.

9.  For Contact information, you will be the primary contact since you are placing the order. You can edit your contact information if needed, add an On site contact, and enter up to three additional email addresses to receive the order confirmation. (image 1)  Then click Proceed to billing information. 

10.  In Billing information details, you can view the billing account number and billing address for the service being changed. (image 2) You cannot edit this field. Click Proceed to review & submit.  

11.  In Review & submit, scroll down the page to review all the order request information. Click on the pencil icon to edit a field.  At the bottom of the Review & submit page, click on Submit order to place your order request. Once submitted, you can track your order online by hovering on Orders and click on Pending orders under Status.

12. After you click Submit, you will see a message that gives your request ID, and you will receive an email confirming your order that includes an attached PDF file with your order request details. If a quote is required, you will receive another email once your quote is ready for your review.

13. Track orders online by hovering over Orders and click on View all under Status. A support guide is available to learn more about using View order status.

14.  Some change orders require a price change, and when this occurs, a quote will be visible in digital quotes. You can view your quote online by hovering over Orders and clicking on All quotes under Digital quotes. You can click on the Request ID to view the quote.  While your quote is in progress, there are status phrases to direct your actions online, as shown below under Status.  Once the quote becomes an order, the status changes to ‘Order initiated” and you can click on it to view your order status. You will receive an email with your quote. 

Notes: Click here to view guide for Check your order status,
Click here to view guide for View and accept your online quote.