My Profile

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

3. Click the pencil iconnext to Profile Information

4. Update your information and Save your changes

NOTE: If you update your email, you are required to wait 30 days before finalizing the change to ensure your account remains secure. During this time your My Profile page will show that the email address change is pending and awaiting to change. You can contact Verizon and report if you did not authorize the change.

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

3. Under Profile Information, click Change password OR Change secret question

4. Click Edit to update your password or secret question. To keep your account secure, you'll be prompted to enter a One-Time Passcode sent to your phone or email before making any changes

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

3. Click the pencil iconnext to Site Preferences

4. Under Allow extended session timeout,  select Yes

5. Under Extended hours,  choose the number of hours you want your account to stay active for

6. Click Update to save your changes

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

3. Click the pencil iconnext to Site Preferences

4. Change your time zone and click Update to save your changes

To see which user role you have:

1. Select your name in the top right corner and select My role

2. Scroll down to My accounts and product tools. Here you’ll see your role and the number of product tools you can access 

3. Click view details next to your role to see a full list of your permissions

To check which accounts you can view:

1. Log in to Verizon Enterprise Center

2. Select your name in the top right corner and select My role

3. Under My accounts and product tools, click view details to see a full list of the accounts you can access

While Verizon Enterprise center offers dozens of product tools, you will only be able to view tools you’ve been given permission to use. To check which product tools you can access, follow the following steps:

1. Select your name in the top right corner and select My role

2. The number of product tools you can access is displayed under My accounts and product tools

3. Click View details to see a full list of the product tools you have permission to use

Checking which account(s) you can view with a product tool

To keep your account information secure, you can only get the specific accounts you’ve been given permission to view for each product tool. If you find a product tool but can’t see any data when you try to use it, you most likely need to have additional accounts added to that product tool. 

4. Click View details under a specific product tool to see which accounts you can view in that tool

Note: Just because you can find an account in one product tool does not mean you can use that account with all tools. Every list of accounts is custom to each specific product tool. For example, if a certain account is not showing up under Network Manager but you can view the account information in other places in Verizon Enterprise Center, you’ll need to request access for that account to be added to Network Manager specifically.