Glossary of incident ticket abbreviations

@TT

At this time

AFT

After hours test

AIS

Alarm Indications Signal

AMI

Alternate Mark Inversion (T-1 line coding setting)

ANI

Automatic Number Identification

A-Team

Account Team

ATT

At This Time

B8ZS

Bipolar with 8 Zero Substitution (T-1 line coding setting)

BER

Bit Error Rate

BLDG

Building

BRI

Basic Rate Interface

BTN

Billing telephone number

CCB

Customer call back

CCPT

Came Clear Prior To Testing

CCWT

Came Clear While Testing

CI

Called In

CKT

Circuit

CLID

Caller ID

CNAM

Calling party name

CO

Central Office

COB

Close of Business

CPE

Customer Premise Equipment

CSU

Channel Service Unit

CT

Customer Time

CUS

customer

CX

Customer

D/D

Down/Down

D/H

Down hard

DACS

Digital Access Cross Connect (LEC)

DCS

Digital cross connect system

DID

Direct inward dial

DNF

Do Not Filter List

DNIS

Dialed Number Identification Service

DSP

Dispatch

DSU

Digital Service Unit

DT

Dial Tone

DTC

Digital switch T-1 Card

DTCI

Digital Switch ISDN Card

DXC

Digital cross connect system

E/C

Echo Canceler (LD circuits only)

EB

Electronic Ticket Bonding

EOB

End of business

EOS

End of Shift

EQ

Equipment

ESF

Extended super frame

ETA

Estimated Time of Arrival

ETTR

Estimated Time To Repair

FB

Fast busy

FE

Field Engineer

FEBE

Far End Block Error

FSE

Field Service Engineer

GMT

Greenwich Mean Time

GW

Verizon Business’ Gateway router

HG

Hunt Group

HTUC

Card in the Central Office (LEC)

HTUR

Smart Jack Card

IB

Inbound

IC

Implementation Coordinator

IE

Implementation Engineer

ITS

Verizon’s Internal Testing

LCON

Local Point of Contact at the Customer site

LD

Long Distance

LEC

Local Exchange Carrier

LEN

Line Equipment Number

LL

Local Loop

LMI

Link Management Interface

LNP

Local Number Portability

LO

Lock Out

LOF

Loss of Frame

LOS

Loss of Signal

LRN

Local Routing Number

LVM

Left Voice Message

M13

3/1 Multiplexer system

MT

Maintenance Time

N/B

Narrow Band DACS

NACR

Network Access Change Request

NDT

No dial tone

NFF

No fault found

NIU

Network Interface Unit (Smart Jack)

NPA

NXX Area Code and Exchange

NTF

No Trouble Found

OB

Outbound

OEM

Original Equipment Manufacturer

OOS

Out of Service

ORC

Operations Resource Center (Dispatchers)

OSC

Operations Service Center

P/C

Power cycle

P/E

Power & equipment

PCCB

Pending Customer Call Back

PL

Packet Loss

PM

Performance Monitors

PMONS

Performance Monitors

POC

Point Of Contact

POP

Point of Presence

POTS

Plain Old Telephone Service

PRI

Primary rate interface/ISDN T-1

PROV

Provisioning

PTT

Public Telephone and Telegraph (Overseas local telco)

RCF

Remote Call Forward

RFO

Reason For Outage

RI

Referred In

RL

Remote Loop

RMB

Remote Made Busy

RNA

Ring No Answer

RO

Referred Out

ROG

Referred Out Group

RPT

Report

RTR

Router

RVA

Recorded voice announcement

RX

Receive

SA

Service Affecting

SCC

Switch Control Center

SD

Service Delivery (Provisioning)

SF

Super frame

SJ

Smart Jack

SLA

Service Level Agreement

SMJK

Smart Jack

SPID

Service Provider Identification

SS7

Signaling System #7

STD

Standard

SW (Or) S/W

Spoke With

TC

Technical Consultant

TCMC

Tulsa Customer Maintenance Center

TFN

Toll-free number

TKG

Trunk Group

TKT

Ticket

TMG

Ticket Management Group

TOG 

Ticket Operations Group

TOK

Test OK

TPC

Technical Point of Contact / Technical Performance Consultant

TR

Trace route

TT

Trouble Ticket

TX

Transmit

U/U

Up/Up

Util

Utilization

VM

Voice Mail

VZ

Verizon

VZB

Verizon Business

VZT

Verizon Domestic Telecom

WB

Wide Band DACS

WIC

WAN interface Card

Xcon

Cross Connects

YCCBCAD

Your call cannot be completed as dialed